Welcome to Real Research. The realresearcher.com website (the \"Website\") and the Real Research mobile application which will be available on the Apple AppStore and Google Playstore (the \"App\") are under ownership and operations by Real Research (referred to as \"RR\", \"we\", \"our\" or \"us\").
The use of the Website and App including survey questionnaires, published results, and reports which are live online and membership of the consumer research panel set up and administered by RealResearch (the \"Real Research Portal\"), and participation in any Real Research activities as described in our Privacy Policy is governed by terms and conditions (the \"Terms\"). Under the Real Research ecosystem (the “Network”), the Website, the App, and the Real Research Portal are referred to as “Platforms.”
If you have not completed the Real Research registration, please refer to the live website to check our Privacy Policy to understand the reasons on how and why our team collects personal information. It includes with whom we share the information, as well as the rights and choices you have over that data.
1.1. By selecting 'I agree' during the profiling process your participation as a user or respondent of the Real Research ecosystem (\"User\" “Respondent”), or by participating in a Real Research Activity, or by simply accessing and viewing the Website, you agree to abide by these Terms. Should you want to abide by and accept these Terms, you must exit our Website, App, or other platform and cease participation in our activities.
1.2. Real Research reserves the right to modify, update, and amend these Terms or any clause at any given time. Your continued use of the Real Research platforms or continued participation in the Real Research surveys once the changes are applied shall constitute an affirmative acknowledgment of any revised clauses and your continued agreement to be bound by the modified Terms.
2.1.1. To be recognized as a User who can use the platform and a Respondent participates in Real Research surveys, you need to register with Real Research and submit your profile by following the process flow below (the “Registration Process\").
2.1.2. Prospective Users must complete the form each time they wish to join a Real Research network. Registration forms include:
2.1.2.1. The registration form can be accessed on the Website and App, but it may be linked to registration forms hosted on third party or partner websites;
2.1.2.2. Real Research registration forms can be accessed via third party websites; and
2.1.2.3. Registration forms can be accessed through links sent to you by a third party or where the user granted permission to receive such emails from these sources.
2.1.4. For every Real Research Registration, new joiners will be notified of any terms in addition to these Terms which shall apply upon joining the Real Research network.
2.1.5. Users or Respondents must be 16 years or older to join the Real Research Network.
2.2.1. Upon Real Research making you eligible to access the Real Research Portal and App and/or the ability to participate in a Real Research survey or network, you agree to:
2.2.1.2. Maintain and update your personal membership details including your Respondent Profile (defined below) so as to keep it true, accurate, legitimate, latest, and complete; and
2.2.1.3. Provide accurate, legitimate, latest, and complete information about yourself as prompted by Real Research while participating in Real Research Platforms.
2.2.2. If you provide any information that is inaccurate, illegitimate, not latest, incomplete, or inconsistent with prior answers to identical questions, or Real Research has reasonable grounds to suspect that such inaccurate, illegitimate, not latest, incomplete, Real Research has the right to suspend or terminate your current access to, use of, and/or participation in the Real Research Platforms.
For example, if in Real Research reasonable judgement of your participation in Real Research in discovering your location of residence is different from the one you provided during the Registration Process, our team reserves the right to suspend or terminate your membership or your participation in the Real Research Network. This is also subject to your right to refuse to respond to any Real Research survey question or information request.
2.3.1. Once you have completed the Registration Process, all Users will be provided with a profile (\"Respondent Profile\") and an account (“User Account\") for the Real Research App, Portal, and Network for which Points (as defined below) is awarded.
2.3.2. Only one Respondent Profile is permitted per person for the Real Research Portal and only one User Account is permitted per Respondent for the Real Research Portal for which Points are awarded. Any User found to have multiple Respondent Profiles and/or User Accounts may have their primary and any secondary Respondent Profiles and/or User Accounts deleted. Points earned via secondary User Accounts may not be transferred. Real Research may demand proof of identity in any case of a dispute.
2.3.3. A single email address must be dedicated to each user within the network. (A single shared email address among family members may not each have an account. An email address is needed for a stand-alone account.)
2.3.4. Every Respondent Profile and User Account must only be accessed by an individual User, and may not be accessed by any other individual or closely-related person to the User without the authorization or permission of Real Research. You agree to notify Real Research immediately when you become aware of or suspect any unauthorized use of your login information, Respondent Profile, and User Account, or any other suspicious access not done by you.
2.3.5. In the event of access to your User Account by another individual, Real Research keeps the right to suspend your of the other individual’s account until a resolution has been reached. Real Research obtains the right to reclaim any Points or other rewards earned by access of the unauthorized user.
2.3.6. Members may earn points for their User Account (\"Points\") in the prescribed manner detailed on the Website or Real Research Portal, including for completing the Registration Process and for participating in the Network activities and related App Surveys for which Points are given out as incentives. The amount of Points earned for participation within the Platforms will be informed to all Users via official channels of communication.
2.3.7. Unless specified or notified otherwise, Points can only be earned through following all and any instructions regarding earning Points. User’s failure to properly follow any required instructions or procedures may result in the disqualification in earning Points.
2.3.8. Points earned will be recorded under your User Account, however, no Points earned are ever available for redemption until the Respondent or User has (subject to paragraph 2.3.9 below) reached the specified fulfillment level stated, together with details of the applicable reward(s) available, in the Account section of the Website. If Real Research has suspended or terminated your User Account for any of the reasons stated on these Terms, you can no longer redeem any Points earned.
2.3.9. Real Research reserves the right to change the range of activities for which Users and Respondents may be eligible for Points and even vary the frequency of invitation to such activities. Real Research has the right to change the level of Points required before such Points can be redeemed.
2.3.10. Points may not be transferred to other User Accounts nor combined together as sale or barter of Points is not allowed. Points have no monetary value and have no other use case other than redeeming the designated reward within the Network.
2.3.11. Real Research may often adjust a User’s Account level upwards or downwards in accordance with faults that User acknowledges may arise or suspected fraud, for which we have full authority.
2.3.12. Real Research reserves the right to terminate any User Account that has been inactive for 12 months or more. By ‘inactive’ we mean, where the Member has not participated within the Real Research Network and Platforms within a preceding of 12 months. Real Research will attempt to contact the User, via their submitted email address, if their User Account is at risk of termination through being inactive. Following a lack of a response, the User Account will be terminated and any unused Points will be forfeited.
2.4.1. You acknowledge that:
2.4.1.1 If you register to the Real Research Portal, it is essential as Network participation for you to receive emails and notifications requesting your participation in surveys for research projects, through Website or App or Portal, or even through other forms of reach out; and
2.4.1.2 If you wish to stop receiving such emails and notifications from Real Research, you have the choice to terminate your User Account in accordance with paragraph 6.1 of these Terms.
3.1. Real Research may ask you to participate in various Network Activities which will make you eligible to be part of a prize draw or allow you to utilize Points to enter into a prize draw. These draws will be governed by separate specific terms and conditions published for each prize draw.
4.1. Real Research allows its users to gain Points by referring friends and new users to Real Research Platforms provided they join using a special link \"Referral Link\" made for the Real Research referrals program.
Other conditions attached about extra Points can be found in the Menu or Settings of the Real Research Portal and App.
When referring to or promoting Real Research platforms, you agree not to pose as an official representative of Real Research and you will not attempt to mislead or deceive new joiners using your Referral Link. You must agree to inform them that you will receive Points when they join using your Referral Link.
5.1. Use of the Real Research Website and participation in activities on Real Research Platforms may involve you submitting survey answers and other information to us (\"User Content\") which may be visible to other users within the Network.
5.2. You acknowledge that the User Content you provided is your sole responsibility. This means that you, and not Real Research, are entirely liable for all User Content you submit, post, link to, upload, email or otherwise share via your use of the Real Research Platform or your participation in any of the Real Research activity within the Network.
5.3. Real Research does not control or pre-screen the User Content posted on the Real Research website and does not ensure the integrity, quality, or accuracy of the User Content, and therefore assumes no liability in regards to User Content.
5.4. You understand that by using the Real Research Platforms, you may be exposed to User Content to which you agree to evaluate and bear all responsibility associated with the use of any User Content, including any its regard with accuracy, completeness, or usefulness. Notwithstanding the foregoing Real Research shall have the authority to revise, refuse, move or remove any User Content, whether or not that content violates the stated Terms.
5.5. For all User Content you elect to transmit to us, you grant Real Research a fully authorized, irrevocable, and non-exclusive license (with the entitlement to sublicense) to utilize, edit, revise, translate, reproduce, publish, exploit, perform, create derivative works from, and feature such User Content throughout the world and/or to incorporate it in other works in any manner, through media or technology now known or later developed, for any purposes.
5.6. In the course of using the Real Research and/or participating in Real Research Network, you agree not to:
5.6.1. Submit, post, upload, link to, email, or otherwise send any information that is unlawful in any way in the country in which you are based;
5.6.2 Submit, post, upload, link to, email or otherwise transmit any information that is defamatory, abusive, obscene, threatening, discriminatory, harassing, intended to incite hatred, likely to cause distress, or is otherwise offensive as determined by our us based on our own judgement;
5.6.3. Imitate any entity or living or dead person;
5.6.4. Counterfeit or forge headers or manipulate identities in order to hide the origin of any content transmitted through Real Research Platforms;
5.6.5. Post, upload, link to, or otherwise send any information that you are not authorized to transmit;
5.6.6. Submit, post, upload, link to, email, or otherwise transmit any unsolicited or unauthorized advertising, promotional collaterals, \"junk mail\",\"phishing emails\", \"chain letters\" ,\"pyramid schemes\", or any form of solicitation;
5.6.7. Submit, post, upload, link to, email, or otherwise transmit any material that contains software viruses or any other malicious files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
5.6.8. Gather or store personal data about other individuals; or
5.6.9. Attempt to submit more than once per survey or do any other action that can affect the validity of the result obtained from any Real Research Platform or Network activity.
6.1. If you no wish to be part of Real Research as a User or Respondent please contact Real Research. We will terminate your account and cease all communication with you within 7 days upon receiving the notice that you wish to terminate your account. You acknowledge and agree that if you terminate your membership you may receive emails from Real Research for a period of 7 days after your notice. Then, if you decide to terminate using the ‘Unsubscribe’ option on your Real Research Account page, you will retain any Points previously earned and we will stop sending emails and notifications to you. You will be unable to participate in any Real Research platform and activities unless and until you reactivate your User Account again. If you request the erasure of your User Account you will forfeit all Points you earned and be unable to reactivate your User Account. Real Research will delete all your records requested except for the required information retention that is for business record retention use governed by the local law.
6.2. You agree that Real Research, in its sole discretion, may terminate or suspend your User Account, or participation in all Real Research Platform, or discard or remove any User Content, for any reasons including, without limitation, for lack of use, or if Real Research observes that you have acted inconsistently or violated with the letter or clauses within these Terms.
6.3. You agree that Real Research may terminate your access to the Platforms under any clause of these Terms without notice, and acknowledge without objection that Real Research may immediately deactivate your registration as a User or Respondent and/or bar access to the Platforms. Furthermore, you agree that we shall not be deemed liable to you or any third party for any termination of your access to the Real Research Network.
6.4. Real Research reserves the right to terminate the Real Research Portal, or Website at any given time. In such cases and unless specified otherwise, no User Account Points will be redeemable by any User.
7.1. RR Points System
This feature on the Real Research platform allows you to obtain RR Points via our Real Research in-app Points System. RR Points are native to the Real Research platform and can be used to conduct surveys on Real Research. They only hold value on the Real Research platform and will be stored in the ‘My Wallet’ section on the Real Research mobile application. In turn, this same amount of RR Points will be reflected in your Sponsor Portal account.
7.2. Using RR Points
RR Points have the sole purpose of being used as an option to complete the payment process before launching a survey on the Real Research platform. Note that RR Points cannot be used for any other purpose on the Real Research platform nor can they be transferred to any other wallet within Real Research.
7.3. We reserve the right to change or cancel the RR Points System at any time, at our sole discretion. Eligible goods and services are also subject to change at our sole discretion.
7.4. No Expiration, Account Closure, and Fees
RR Points do not have an expiration date and may remain in an active account indefinitely, provided that the RR Points System has not been terminated pursuant to these Terms. However, RR Points can be lost upon losing access to your Real Research account.
7.5. You are prohibited from bartering or selling RR Points for cash or other consideration. Any RR Points that we in our sole discretion deem to have been transferred in violation of the Terms may be confiscated and could lead to account blockage. Furthermore, you may also face civil or criminal liability.
7.6. Refunds
TNC, ABBC, and PLF converted to RR Points cannot be converted back. All credit and debit card purchases will be facilitated by the payment gateway. Refunds are in accordance with the payment gateway company's policy.
8.1. You hereby agree to fully reimburse Real Research and its team from and against any and all liability, damages, losses, claims, reasonable legal fees, each of them suffers or incurs resulting in any way from your use of the Real Research App and Portal the provision of User Content or your participation within the Network resulting from any breach of these Terms whether such provision is carried out by you or by any other person through your User Account as a result of your negligence.
9.1. Links included within the Real Research Network may let you redirect from Real Research Platforms to other website(s) (\"Partner Site(s)\"). The Partner Sites are not under the control of Real Research, and we are not responsible nor liable for the contents of any Partner Sites or any links contained in a linked site or any update or changes of such sites. Real Research is not responsible for webcasting or any other form of transmission received from any Partner Site. Real Research is only providing these links for convenience and the inclusion of any link does not imply endorsement by Real Research of the site or any association with their operators.
10.1. All the content within the Real Research Platform and Network including but not limited to, text, graphics, audio, video, images, software, inventions, surveys, innovation, logos, or other materials (“Materials”) are the intellectual property of and are authorized for use only by Real Research, including all trademarks, brand, copyrights, reports, database rights and profiles obtained. The compilation, organization, and display of the content as well as used software and technology used on and in connection with Real Research are the exclusive property of Real Research. Except when permitted in these Terms, you may not revise, copy, reproduce, create derivative works, upload, post, republish, display, transmit, distribute or use in any way content available on the Platforms without the prior written consent of Real Research.
11.1. Notices relating to these Terms. All notices given by Real Research to its Users will be sent to their designated email address provided during the Registration Process.
11.2 In any case legal authorities sections of these Terms are illegal or invalid, the rest will remain in force. Each of the sections or clauses of these Terms stands alone. If the legal authorities decide that any of the provisions are unlawful, the remaining paragraphs will continue to be in full force as stated.
11.3 Reliance on these Terms. We intend to rely and base on these written Terms and any document referred to as in relation to the subject or issue of any agreement between us. All related parties will be legally bound by these Terms.
11.4 In any event or circumstance beyond reasonable control that leads to Real Research being prevented to comply with our obligations under these Terms by anything you comply or fail to comply due to unprecedented events or circumstances beyond our reasonable control, our inability or delay in performing our obligations will not be considered a breach of these Terms.
Such events and circumstances valid are fire, flood and other acts of God, strikes, trade disputes, lockouts, restrictions of imports or exports, riots, accidents, disruption to energy supplies, civil commotion, acts of terrorism, or war.
11.5 References to ‘including’ and other similar expressions. In these Terms, words that appear after the expression ‘include’, ‘including’, ‘other’, ‘for example’, ‘such as’ or ‘in particular’ (or any similar expression) will not limit the meaning of the words appearing before such expression.
11.6 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these Terms to another organization. We will use commercially reasonable efforts to contact you to let you know of such a transfer. If you are unhappy with the transfer you may contact us to end your membership within 14 days of us telling you about the transfer.
11.7 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
11.8 Nobody else has any rights under these Terms. The agreement made under these Terms is between you and us. No other person shall have any right to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the agreement between us or to make any changes to these Terms.
11.9 Language. These Terms may be presented to you in more than one language. However, the English language version of these Terms shall prevail. Any agreement between us will be concluded in English.
11.10 Even if we delay in enforcing a Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
11.11 The laws that apply to these Terms, where you may bring legal proceedings and class action waiver.
This Agreement is governed by and shall be construed in accordance with the laws of the country where the company is registered, the principal place of business of Real Research, without giving effect to any principles of conflicts of law. You agree to bring any claims against Real Research, exclusively in the courts of that country. Unless both you and Real Research agree, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.
Effectivity starts: September 1, 2020
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