Survey on Meta’s Layoffs Affecting Its Customer Service Support

Recently, social media giant Meta (formerly Facebook) announced a massive wave of layoffs that have impacted nearly every aspect of the company. Customer service has been impacted particularly hard, which has left many influencers and others without the support they need.

According to a recent article from CNBC, many influencers who rely on Meta’s platforms for their livelihoods have been left in the lurch as a result of the layoffs. These individuals often require assistance with issues like account verification, ad support, and content moderation, but with fewer customer service representatives available to assist them.

The situation is particularly frustrating for those who have invested heavily in building their followings on Meta’s platforms, only to find themselves unable to access the support they need to keep their accounts running smoothly.

As one influencer noted in the CNBC article:

“It’s just frustrating because we’ve built up these accounts and we’ve put a lot of work into them, and now it feels like we’re not really getting the support we need.”

The impact of the layoffs on customer service has been compounded by the fact that many of the remaining representatives are reportedly overworked and overwhelmed. As The Verge reported, some employees are being asked to handle up to three times the number of tickets they were previously responsible for, leaving them little time to provide the personalized support that many users require.

Of course, customer service is just one of many areas affected by Meta’s recent round of layoffs. The company has also cut positions in areas like marketing, engineering, and product development, leaving many to wonder what the long-term impact of these decisions will be on the company’s overall performance.

Hence, Real Research, an online survey app, launched a survey on Meta’s recent layoffs to gather further insights. Hurry and answer the survey on Meta’s layoffs affecting its customer service support on the Real Research app on April 13, 2023, and win 60 TNCs as a reward.