A Survey On Customer Support: Chatbot vs Humans

Today, visiting most sites start with a small pop-up in the bottom of the screen asking if you need help. It can provide two types of support: human or a chatbot. In recent years, there has been a heated debate about which is better — chatbots or live technical support. However, according to experts, the future belongs to businesses that offer 24/7 support. And it doesn’t matter if it is people or robots that provide it.

Furthermore, quality technical support offers a high level of service to everyone. The 80s generation expects quick answers to simple questions and ease of communication. Millennials, on the other hand, value round-the-clock access, multitasking, and quality of service. Unlike email or social media, customers want to see immediate responses and timely problem resolution.

Accordingly, the question arises: which option is better for customer service — chatbots or humans? As in many cases in our lives, this question is not as easy to answer. The choice depends on many factors. For example, a chatbot can deliver information at any time of the day and on weekends and exclude conflict situations. On the other hand, human  responses can be more detailed and understandable.

Indeed, it is very hard to decide which is better. However, most people have their preferences. Accordingly, Real Research launched a survey on the preferences of chatbots and humans. For instance, is the public aware of chatbots? If so, how satisfied are they with chatbots? Also, how satisfied are they with humans? Lastly, who would people prefer to talk to, chatbots or humans?

Hence, hurry and answer the survey on customer support: chatbot vs humans on the Real Research app from June 05, 2022. After that, you will receive 12 TNC as a reward.