Google introduced the ‘Help Me Write’ feature in Gmail to assist users in composing high-quality email content. The online survey app Real Research conducted a survey on Gmail’s ‘Help Me Write’ feature, and it revealed that 68.52% of the respondents have heard of this feature and 31.48% haven’t.

Highlights:

  • 74.98% believe Gmail’s ‘Help Me Write’ feature would be beneficial in saving time when composing emails.
  • 58.56% said Gmail’s feature is highly convenient for composing emails within the Gmail application compared to using ChatGPT separately.
  • 52.44% were not confident in the feature’s ability to generate professional email content

Gmail’s ‘Help Me Write’ Feature

Gmail’s ‘Help Me Write’ feature is a generative AI-based writing assistant that can craft professional emails with single-liner text prompts. 52.44% of the respondents said they were not confident in the feature’s ability to generate professional email content, and 41.84% were somewhat confident. 5.7% said they weren’t confident at all.

Confidence-with-Gmails-help-me-write-feature
Figure 1: Confidence with Gmail’s “help me write” feature

In addition, when questioned about how often they expect to use Gmail’s ‘Help Me Write’ feature, 35.78% of the respondents said sometimes, 35.38% said rarely, and 14.86% said never. 13.98% said they would always use the feature.

Fine-Tuned for Writing Emails

Gmail’s feature works in the same way as ChatGPT but is fine-tuned for writing emails inside the Gmail application. 58.56% said Gmail’s feature is highly convenient for composing emails within the Gmail application compared to using ChatGPT separately, and 36.46% said it is somewhat convenient. 4.98% said it was not convenient at all.

Gmails-feature-convenience-for-composing-emails-within-the-application
Figure 2: Gmail’s feature convenience for composing emails within the application

Benefits of Gmails ‘Help Me Write’ Features

74.98% believe Gmail’s ‘Help Me Write’ feature would be beneficial in saving time when composing emails, and 25.02% do not think so.  

‘Help Me Write’ produces grammatically precise text with options to adjust the tone and length. 50.2% said that they were strongly satisfied with these features, and 44.5% said they were somewhat satisfied. 5.3% said they were not satisfied at all.

Satisfaction-with-the-‘Help-Me-Write-features
Figure 3: Satisfaction with the ‘Help Me Write’ features

Furthermore, ‘Help Me Write’ is currently in beta testing, and a user needs to sign up for Google Workspace Labs and wait for approval to be able to use the feature. 49.46% were strongly satisfied with this process, and 41.5% said they were somewhat satisfied. 9.04% said they were not satisfied with this process at all.

Methodology

Survey TitleSurvey On Gmail’s ‘Help Me Write’ Feature
DurationMarch 19 – March 26, 2024
Number of Participants5,000
DemographicsMales and females, aged 21 to 99
Participating Countries Afghanistan, Algeria, Angola, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bolivia,… Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Chile, China, China (Hong Kong) China (Macao), China (Taiwan), Colombia, Costa Rica, Croatia, Czech Republic, Ecuador, Egypt, El Salvador, Ethiopia, Finland, France, Gambia, Georgia, Germany, Ghana, Greece, Greanada, Guatemala, Honduras, Hungary, India, Indonesia, Iraq, Ireland, Israel, Italy, Ivory Coast, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Libya, Lithuania, Malaysia, Maldives, Maluritania, Mexico, Moldova, Mongolia, Morocco, Mozambique, Myanmar [Burma], Namibia, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Sierra Leone, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Tanzania, Thailand, Togo, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen, Zimbabwe.