Almost 75% of Google Users Experienced Issues During Outage

Want to know about something? Google it! Google is an American multinational tech company that offers numerous Internet-related services and products. As a matter of fact, it is the world’s largest search engine with over 3.5 billion Google searches being made every day.

The company’s mission is to organize the world’s data and information and provide ways to make it accessible and useful universally. Hence, it has a myriad of products that people around the globe are utilizing every day. Thus, with this technological prowess, if Google-related services suddenly stopped working, the world would pause for a while.

On December 14, users of Google services worldwide experienced technical issues due to an authentication system outage that lasted for approximately 45 minutes. Real Research surveyed 20,000 respondents to know their experience regarding this situation and how did this impact their decision to use Google-related services in the future.

Highlights

• Almost 75% have experienced problems in loading messages and videos and account login during the December 14 Google services outage.
• During the recent Google outage, many users are using YouTube, Gmail, and Google Drive services.
• Over 50% often experience issues or errors when using Google-related services but will continue using them in the long-run.

In this Real Research survey, out of 20,000 respondents, the majority are males (82%). This shows greater interest in technology-related topics for men. Additionally, the 29-39 age group (8,681) dominates the survey results, with the 19-29 age group (7,265) following closely. These are typically the working class who often use Google-related services for their day-to-day tasks.

In terms of geographic participation, the top five countries were India, Indonesia, South Korea, the United States, and Turkey. These countries are among the leading ones in the technological sector and have the longest period of time spent using the Internet, in general.

Majority Are Using YouTube, Google Drive, and Gmail During Outage

Almost 75% of the respondents have confirmed that they experienced problems related to Google services’ recent outage on December 14. Most of them are using YouTube (40%), Gmail (31%), and Google Drive (15%) when the outage happened.

Less than 10% were using Google Docs, Google Cloud, and other Google Workspace tools and applications at the time. For the span of almost an hour that the Google outage occurred, the majority of respondents (32%) have only encountered problems for less than five minutes. 25% of the respondents had issues for 6-10 minutes while less than 20% suffered for 11-30 minutes. Only around 3,000 users experienced the outage for more than 30 minutes.

We can then infer that the recent Google outage did not majorly affect users for long. The company was able to resume all of its services in a short period of time, avoiding further inconvenience. As a result, more than half of the sampling population are “extremely satisfied” and “very satisfied” with Google’s response to the recent outage.

During the outage, over 6,000 users had difficulty logging in to their accounts. There were instances of automatic logout as well due to the instability of Google servers at the time. Moreover, the same number of people confirmed that their messages and videos were loading slowly amid the outage.

On the other hand, 3,000 users were unable to upload and transfer files. Other technical issues were faced by 2,000 users while less than 1,000 answered that Google is working totally fine on their side as they never experienced any technical issues.

In General, More Than 50% Often Experience Issues on Google

When asked about how often they experience issues or errors when using Google-related services, more than 50% answered “extremely often” and “very often.” This shows that users usually experience technical difficulties when using these services, not only during the outage.

Intriguingly, almost 25% answered “neutral,” showing their indifference. These users have their fair share of experience of issues that are neither crucial nor minor for their preference. Less than 20% answered “not so often” and roughly 10% never had any issues or errors related to Google.

Despite the rather high percentage of users that faced issues or errors on Google-related services during the outage, as well as in general, the numbers are still in favor of Google. Remarkably, over 50% will still continue to use Google-related services despite the recent outage. This displays solid support from Google’s user base.

Less than 25% said that they will discontinue using the services while 20% are undecided.

We can therefore conclude that the recent Google outage did not affect the overall reputation of the company. The majority of its users will continue to rely on its services in the long-run.