The F&B and hospitality sector has always been one to embrace technology. The latest of these happen to be AI robots in restaurants. Indeed, the foodservice industry has already taken that leap. Certainly, AI robots in food service have begun to get more common in many parts of the modern world.

Thus, Real Research aims to see what the public thinks of robots in restaurants. For instance, do customers prefer to have AI robot services or human services? More so, what are the advantages of using robots in restaurants? Here are the results from Real Research’s survey on AI robots in restaurants.


  • Only 5.85% are dissatisfied with AI robots in restaurants.
  • 28.78% are very comfortable eating food made by AI robots in restaurants.
  • 30.89% believe that AI robots in restaurants can manage without any human supervision.

54.07% Have Been to Restaurants With AI Robots

As the majority reveals that they have been to restaurants that offer services using AI robots like the position of chefs, waiters, and plate collectors, the survey asks which AI robot service they are most familiar with.

Leading the top 5 is 20.85% who chose the salad-making robot Sally by Chowbotics. Then came the robotic fry cook — Flippy (17.57%). Following after is the interactive robot bartender — (7.79%). Next came the robot barista at a cafe in Daejeon, South Korea (4.71%) and then, a robotic server OriHime (4.13%). The rest chose others as displayed below.

Figure 1: Respondents name AI robots they are familiar with

Accordingly, the survey asks respondents which type of service they prefer. Here, 27.09% chose AI robot services and 31.50% chose human services. Meanwhile, 41.41% say they would be fine with either type of service. 

Likewise, the survey continues to ask how satisfied respondents are with AI robots in restaurants. In response, ‘Very satisfied’ (29.65%), ‘Satisfied’ (17.45%), ‘Neutral’ (22.16%), and ‘Dissatisfied’ (5.85%).

Similarly, the survey asks how comfortable the respondents are with eating food made by AI robots in restaurants. In response, ‘Very comfortable’ (28.78%), ‘Comfortable’ (22.34%), and ‘Not comfortable’ (15.40%).

Read Also: 31.83% of the Respondents are Dietary Vegans – Survey Results

22.42% Say AI Robots in Restaurants Should Take Bartender Roles

Moving forth, the survey asks which type of robot service is likely within the foodservice industry. In order, ‘Bartenders’ (22.42%), ‘Waiters’ (16.65%), ‘Chefs’ (9.64%), ‘Cleaners’ (6.23%), ‘Plate collectors’ (5.52%), ‘Customer service’ (5.28%), and ‘Entertainers’ (0.80%).

Next, respondents reveal their thoughts on the fact that AI robots in restaurants could surpass the need for human employees. On this, 44.23% believe it will be so and 22.08% do not believe this would ever happen.

Figure 2: AI and machine learning could eliminate the need for human employees

In line with this, 30.89% believe that robots can most definitely function alone in a restaurant without human supervision or assistance on the ground. In contrast, 9.77% say this is unlikely to be the case.

Advantages of Using AI Robots in Restaurants

When asked about the perks of using AI robots in restaurants, the majority (27.33%) say the greatest advantage is improved accuracy in ingredient proportions. In detail, they believe this is an efficient way of prepping meals.

In addition, 17.34% say the probability of errors in cooking and serving are minimized. Meanwhile, 9.45% say AI robots are not limited to culinary skills, 4.50% say more skills increase revenue, and the rest chose options as shown below.

Figure 3: Greatest advantage to AI robots in restaurants

In conclusion, the survey asks respondents if they believe robots will replace human tasks entirely in the foodservice industry. Due to advancements in AI technology 44.70% say it will replace some, 19.06% say it will replace all, and 36.24% say robots can never replace human tasks completely.


Survey TitleSurvey on The Rise In AI-Robots In Foodservice Industry
DurationDecember 04 – December 11, 2021
Number of Participants50,000
DemographicsMales and females, aged 21 to 99
Participating Countries Afghanistan, Algeria, Angola, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bolivia, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Chile, China, China (Hong Kong) China (Macao), China (Taiwan), Colombia, Costa Rica, Croatia, Czech Republic, Ecuador, Egypt, El Salvador, Ethiopia, Finland, France, Gambia, Georgia, Germany, Ghana, Greece, Greanada, Guatemala, Honduras, Hungary, India, Indonesia, Iraq, Ireland, Israel, Italy, Ivory Coast, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Libya, Lithuania, Malaysia, Maldives, Maluritania, Mexico, Moldova, Mongolia, Morocco, Mozambique, Myanmar [Burma], Namibia, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Sierra Leone, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Tanzania, Thailand, Togo, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen, Zimbabwe.