The advancement of technology has significantly impacted different aspects of our lives, including communication and relationships within society. Real Research, an online survey app, conducted a survey to determine how technology affects intergenerational relationships.

The survey aimed to gather data on the perception of respondents about how technology affects relationships between different generations, which technologies have the most significant impact, and whether technology has bridged the generation gap. This report analyses the findings of the survey on technology affecting intergenerational relationships.

Here are the key findings of the survey report:

  • Most respondents (43.48%) prefer using technology to communicate with other generations
  • 41.42% indicated that technology has made it easier and more convenient to communicate with people from other generations
  • 58.22% of respondents believe that social media affects how different generations perceive each other

Different Generations Use Technology Differently

The survey found that 54.19% of respondents believe that different generations use technology differently, while 36.61% partially agreed with this statement. Only a small percentage (5.62%) said otherwise.

Which Generation Group Uses Technology the Most?

The survey revealed that the Silent Generation, born between 1925 and 1945, was perceived to use technology the most, according to 28.31% of respondents. Baby Boomers, born between 1946 and 1964, came in second, with 24.58%.

Figure 1: Which generation group uses technology the most?

The youngest generations, Gen Alpha and Gen Z, were ranked next to them, with 12.73% and 11.38% of respondents, respectively. Meanwhile, Millennials (1980-1994) and Generation X (1965-1979) were identified as the least technology-dependent generations by 9.04% and 9.88%.

This finding is interesting as it contradicts the popular stereotype that younger generations use technology more than older generations.

Preference for Using Technology to Communicate with Other Generations

Most respondents (43.48%) preferred using technology to communicate with other generations. However, 29.28% preferred in-person communication, and 18.51% preferred both. Only 8.73% of respondents indicated that their communication preference depended on the time, place, and circumstances.

Impact of Technology on Interactions Between Different Generations

Figure 2: Impact of technology on intergenerational interactions

41.42% of respondents indicated that technology has made it easier and more convenient to communicate with people from other generations. Meanwhile, 31.45% reported that technology has made communication quicker and more efficient.

For 15.36% of respondents, technology has made communication more personal.  Only 4.88% disagreed that technology affects intergenerational relationships.

Technology’s Effect on Relationships Between Different Generations

31.49% of respondents strongly believed that technology had improved relationships between different generations, while 30.5% agreed it had improved such relationships.

In comparison, 15.06% of respondents believed technology had strongly hindered relationships, and 11.38% believed it had hindered relationships. However, 4.59% differ in that technology affects intergenerational relationships.

Technology’s Effectiveness in Bridging the Generation Gap

Most respondents (68.62%) believe that technology is effective in bridging the generation gap. Among them, 41.06% believed it was extremely effective, while 27.56% believed it was effective. 18.28% believed it was somewhat effective, and only 6.55% believed it was not effective at all.

The Impact of Social Media on Intergenerational Perceptions

58.22% of respondents believe that social media affects how different generations perceive each other, while only 19.48% disagree. This result suggests that social media may be altering people’s perceptions of each other based on the content they consume on social media platforms.

Technologies that Have Had the Biggest Impact on Intergenerational Relationships

Respondents identified smartphones (17.64%) and streaming services (17.62%) as the technologies that have had the biggest impact on intergenerational relationships. Social media (13.07%) and virtual reality (VR) technology (7.62%) were also identified as significant technologies that impact intergenerational relationships.


The survey results indicate that technology affects intergenerational relationships in various ways. While technology has made communication more convenient and efficient, it has also created a gap between those who embrace it and those who do not.

Social media has emerged as a significant factor in shaping intergenerational differences in technology behavior. The findings suggest that technology has the potential to bridge the generation gap and improve intergenerational relationships if used correctly. Therefore, it is essential to recognize the differences in technology usage between generations and use technology appropriately to foster positive intergenerational relationships.


Survey TitleSurvey on Technology Affecting Intergenerational Relationships
DurationFebruary 19 – February 26, 2023
Number of Participants10,000
DemographicsMales and females, aged 21 to 99
Participating Countries Afghanistan, Algeria, Angola, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bolivia, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Chile, China, China (Hong Kong) China (Macao), China (Taiwan), Colombia, Costa Rica, Croatia, Czech Republic, Ecuador, Egypt, El Salvador, Ethiopia, Finland, France, Gambia, Georgia, Germany, Ghana, Greece, Greanada, Guatemala, Honduras, Hungary, India, Indonesia, Iraq, Ireland, Israel, Italy, Ivory Coast, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Libya, Lithuania, Malaysia, Maldives, Maluritania, Mexico, Moldova, Mongolia, Morocco, Mozambique, Myanmar [Burma], Namibia, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Sierra Leone, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Tanzania, Thailand, Togo, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen, Zimbabwe.